Terms and Conditions

These terms and conditions apply to purchases made on this web site from Oztent Australia Pty Ltd ABN. 19050035964.

Each order is governed by the terms and conditions current at the time the order is placed. Oztent Australia Pty Ltd may alter, add to or delete from these terms and conditions without notice. You are advised to read and understand these terms and conditions each time you place an order.

Orders

All orders placed through this web site are accepted subject to confirmation by Oztent Australia Pty Ltd. Where the goods are either no longer available, or not currently available you will be notified by Oztent Australia Pty Ltd as soon as possible.

Oztent Australia Pty Ltd may vary prices in the event of either price changes or errors made by suppliers. If Oztent Australia Pty Ltd requests payment for increased prices, you may cancel the order by giving notice to Oztent Australia Pty Ltd prior to shipment of the equipment. Equipment will not be shipped for seven (7) days if we have notified you by email and not received a response; equipment will be shipped the morning of the arranged delivery day if we contact you by telephone.

Oztent Australia Pty Ltd aims to display up-to-date pictures from the manufacturer of all of the goods on this web site. However, our picture of the goods may differ from the actual goods. We recommend you read the labels on the goods carefully before using the goods.

Oztent Australia Pty Ltd reserves the right to restrict sales to retail quantities when supplying resellers or distributors.

Delivery

Delivery will be made to the address specified in the order on the date requested. Anyone at the delivery address who receives the goods will be presumed by Oztent Australia Pty Ltd to be authorised to receive the goods. If there is no-one at the delivery address or no-one of appropriate age to receive the order, Oztent Australia Pty Ltd may charge you additional delivery fees unless we were provided instructions to leave the equipment at a specific location.

Once the goods are delivered to you, or an authorised representative, you will own them and it is your responsibility if they become lost or damaged.

If the goods were not paid for through the web site and no-one is at home to pay for the shipment, under no circumstances will the goods be left. Oztent Australia Pty Ltd may charge you additional delivery fees for subsequent delivery.

Complaints must be made, within 4 business days of delivery, to the Oztent Australia Pty Ltd head office, either by telephone, email or fax.

Payment

Payment may be made through the payment section of this web site, or at the time of emonstration for customers within the Oztent Australia Pty Ltd shop. Methods of payment acceptable before delivery are restricted to:

• EFTPOS payment through Bankcard, Visa, MasterCard or American Express
• Bank cheque payable to Oztent Australia Pty Ltd
• Cash for personal shoppers only. (DO NOT SEND CASH IN THE MAIL)

Payment upon delivery is not available at this time for customers outside the Oztent Australia Pty Ltd shop.

Returns & Refunds

Any goods provided which do not match the description and specification on our web site may be returned within 14 days of delivery for a full refund or exchange for the specified item with a price adjustment where the exchanged item differs in price from the item supplied.

Any goods which fail during the manufacturers warranty period may be returned for replacement or repair according to the manufacturers warranty terms. Oztent Australia Pty Ltd will endeavour to provide a loan replacement during the period the manufacturer restores the goods under warranty.

Where goods supplied are in no way defective but the purchaser decides that they no longer want the item, nor any substitute, consideration will be given on a case by case basis of an appropriate refund.

Privacy

Oztent Australia Pty Ltd will not reveal your personal information to external organisations except for the purposes of fulfilling your order, unless you have indicated that this information may be passed to other parties.

Liability

Any liability of Oztent Australia Pty Ltd in connection with goods or services supplied to you will, subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, at the election of Oztent Australia Pty Ltd be limited to:

i. in relation to goods, the replacement of the goods or the supply of equivalent goods; and

ii. in relation to services, the supplying of the services again or the payment of the cost of having the services supplied again.

Applicable Law

All purchases under this web site and these terms and conditions are subject to the laws of New South Wales, Australia.